Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We may collect the following information when you interact with our App:

• Account registration information: name, email, phone number.
• Identity verification information: nationality.
• Order and payment information: payment method, order ID, order details.
• Customer support information: Consultation records, chat logs.
• Uploaded content: photos, receipts, or other files you choose to upload.

1.2 Information Automatically Collected

When you use our App, we may automatically collect:

• Device information: device model, operating system version, system language, IP address.
• App usage data: pages viewed, features used, interaction logs.
• Location information (with your permission): get your country information.
• Crash and performance data.

1.3 Third-Party Data Sources

We may receive information from:

• Payment service providers (e.g., PayPal)
• Identity verification partners (if required)
• Messaging partners (e.g., WhatsApp Business API)

2. How We Use Your Information

We use collected information to:

• Provide and operate our travel and concierge services.
• Complete hotel, ticket, SIM card, or transportation reservations.
• Process payments and generate orders.
• Provide real-time customer support.
• Personalize recommendations.
• Improve our App functionality and safety.
• Comply with legal obligations (e.g., real-name registration).

3. Legal Basis for Data Processing (GDPR)

We process your data based on:

• Performance of a contract
• Your consent
• Legitimate interests
• Legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Examples include hotels, telecommunications operators, payment platforms, and cloud storage.

4.2 Regulatory Authorities

When required by Chinese laws (e.g., hotel check-in, SIM card registration), your identity information may be provided to relevant authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or corporate restructuring, your data may be transferred securely.

5. Cross-Border Data Transfer

• To provide you with services, some of your data may be transmitted to overseas servers across borders.
• We ensure that cross-border data transfer complies with the requirements of relevant laws and regulations.
• Necessary measures will be adopted to ensure the security of overseas data processing activities.
• For EU users, such transfers are conducted with appropriate safeguards in accordance with GDPR requirements.

6. Data Retention

We only retain data for the necessary period:

• Contact Information Retained for 180 days after user account cancellation, for security verification and compliance purposes.
• Device Identifiers (device ID, IP logs) Retained for 2 years after users cease usage, for security analysis.
• Order and reservation information Retained for 7 years after the completion of the transaction, to meet financial auditing and tax requirements.
• Customer service chat records Retained for 2 years after the conclusion of the service, for quality management and dispute resolution.

Upon expiration, the data will be securely deleted or anonymized.

7. Your Rights

Depending on your region (e.g., GDPR, CCPA), you may request:

• Access your personal data
• Correct or update your data
• Delete your data
• Object to processing
• Withdraw consent
• Request a portable copy of your data

8. Data Security Protection Measures

We adopt industry-standard security protection methods, including:

• Encryption technologies to protect the security of data transmission and storage
• Access control and identity authentication mechanisms
• Regular security audits and vulnerability detection
• Data backup and recovery mechanisms
• Employee data security training and confidentiality agreements

9. Children's Privacy

Our App is not intended for children under 13.

10. Third-Party Links

Our App may contain links to external websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy. Changes will be notified through the App or by email.

12. Contact Us